Ready to make your first request?
One way to make a request is heading over to the resource you'd like to request access to in the Opal portal. You should see a blue button on the top right that says Request.
When you click on it, you'll see a modal pop up with four inputs:
Reason: Be sure to put a description of why you're requesting access to this resource. Be mindful of what context you may need to give to get your access successfully approved by the owning team.
Expiration: The time you set is how long you will have access to the resource once approved. We encourage putting in the minimum time you need to complete your task, as it increases your chance of being approved and reduces security vulnerabilities. Plus, with Opal, it's easy to request access again if the time limit cuts your work short. You can choose one of the default time lengths listed or select Custom to fill in another time.
Include manager: If you check this box, your manager will automatically be tagged on your request.
✏️ NOTE: For some organizations, this checkbox will be checked by default.
Bind to a support ticket: When you select this option, Opal will pull all the tickets assigned to you from a support ticket integration (e.g. JIRA). When you pair a ticket with the access request, your access will be tied to the ticket. If the ticket closes out, then access will be automatically revoked.
If you have both the time expiration AND support ticket associated with your request, Opal will take whichever comes first. In other words, Opal will revoke a user's access automatically when you close out a support ticket, unless the designated access expires before you complete it. It's easy to request access again, so repeat this process if you need more time to complete your ticket!
🕦 If you request access for 7 days but you only take 2, closing out the JIRA ticket early will also revoke your access automatically.
💡 TIP: Did you know you can make requests directly from Slack? All you have to do is type /opal request!
NEXT UP ➡️
Whoo hoo! You're doing great. Next, let's look at how to troubleshoot requests in case anything funky comes up.